Customer Service Team
Our highly experienced and fully trained team of Customer Service Representatives are here to help. Being friendly, approachable and knowledgeable means that order enquiries are dealt with quickly and efficiently.
CUSTOMER SERVICE OPERATIONAL HOURS
SMOOTH ORDER PROCESS
Our smooth order process will enable you to keep track of your purchase and prepare on farm for your timely delivery.
- Order your fertiliser through your chosen channel.
- On receipt of order confirmation at CF Fertilisers, you will receive an SMS (text) and letter.
- We will then prepare your order for delivery, in your chosen month, with our experienced logistics team working closely with our key hauliers.
- We will contact you a minimum of 24 hours before delivery to confirm distribution details, with your delivery driver touching base one hour before arrival.
HANDPICKED AND QUALITY ASSURED DISTRIBUTION COMPANIES
Our chosen hauliers are handpicked to ensure that they are FIAS approved with experience of working on farm. We maintain great relationships with our chosen partners to make sure that we can provide flexible delivery schedules. Our experienced Logistics Team are extremely knowledgeable with a dedicated team member for each of our regions around the UK.
With both national and regional hauliers we can safeguard that our products arrive with you in a timely manner. The location of our two manufacturing plants and strategically placed stores means that our fertilisers are travelling directly from the manufacturer to your farm without delays in the supply chain.
Our fertiliser packaging is the highest specification available on the market to make sure that our top quality product reaches you in the best possible condition. Careful consideration goes into the thickness and UV protection added to the packaging and state of the art bagging procedures all mean a free flowing usable product arrives at your farm. To find out how to recycle your bags, please click here.